Shipping policy

At Feel Alive, we are committed to delivering your order safely, discreetly, and efficiently.

Order Processing

Orders are typically processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.

Shipping Charges

Shipping charges are applied at checkout and vary based on the delivery location and order value.
The applicable shipping fee will be displayed before you complete your purchase.

Delivery Time

Most orders are delivered within 3–7 business days depending on your location.
Delivery timelines may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

Discreet Packaging

Your privacy is important to us. All orders are shipped in plain, discreet packaging with no indication of the product contents.

Order Tracking

Once your order has been shipped, you will receive tracking details (where available) to monitor the status of your delivery.

Return Policy

Return Window

We offer returns within 7 days of delivery.

To be eligible for a return:

The return request must be submitted within 7 days of receiving the order.
The product must be unused, unopened, and in its original packaging.
Proof of purchase or order confirmation may be required.

Non-Returnable Items

For hygiene, safety, and personal-use reasons, opened, used, damaged, or tampered products may not be eligible for return unless received defective or damaged.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact our support team within 7 days of delivery with clear photographs and order details. We will review the request and provide an appropriate resolution.

Return Shipping

Customers may be responsible for return shipping charges unless the return is due to a damaged, defective, or incorrect item.

Refund Processing

Once the returned item is received and inspected, approved refunds will be processed to the original payment method. Processing times may vary depending on the payment provider or bank.